badang Account & Payment FAQ

When you open a badang account, we ask for three documents to verify your identity:

1. National identity card or passport: A clear, legible scan of your ID showing your full name, date of birth, and ID number. The document must not be expired.
2. Selfie for facial verification: A recent photo of your face taken in good lighting. We compare it to your ID photo to confirm you are the account holder.
3. Proof of address: A utility bill, bank statement, or government document dated within the last three months showing your name and full residential address.

Upload these documents in your badang account settings under "Verification" or "KYC". Most verifications are approved within hours. Some may take one business day if documents are unclear or if review volume is high. Once approved, you can deposit immediately.

If you cannot log into your badang account, see an unauthorized transaction, or suspect someone else has accessed your account, contact our support team immediately via live chat on badang. Have the following ready:

• Your registered email address or username
• The date and time you last successfully logged in
• A description of what you are seeing (error message, unauthorized transaction, etc.)

Our support team will review your account, temporarily freeze it if necessary, verify your identity, and help you reset your password or recover access. If a transaction was fraudulent, we will investigate and take appropriate action. Do not share your password with anyone, and do not use the same password on multiple sites.

badang operates only where local law permits online gaming. We do not offer our services in jurisdictions where online sportsbooks or casinos are prohibited. Many regions throughout Southeast Asia permit online gaming; others prohibit it entirely. You are responsible for verifying that online gaming is legal in your jurisdiction before opening a badang account.

We detect user location through your IP address, payment method, and account information. If we identify that your account is being accessed from a prohibited jurisdiction, we may freeze or close your account. Our legal notice provides more detail — see the legal notice page for complete information about service availability and jurisdiction restrictions.

When you request a withdrawal on badang, we review your account for compliance — checking that your identity is verified, your withdrawal amount is available, and the withdrawal method matches your original deposit method. This review typically takes between one and four business hours during normal business hours (Monday to Friday, Jakarta time).

After we approve your withdrawal, the payment is sent to your bank or e-wallet. Processing time then depends on your payment provider:

• QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet: Typically arrive within minutes to one hour.
• mobile banking, local payment, online payment, e-wallet: Typically arrive within one to two business days, or longer during weekends and holidays like Idul Fitri or Idul Adha.

If your withdrawal does not arrive within the expected window, contact our support team.

badang does not charge deposit or withdrawal fees. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, the full amount you transfer is credited to your badang account balance. When you withdraw, the full amount you request is sent to your payment account — badang does not deduct any fee.

However, your bank or e-wallet provider may charge a transfer fee. This fee is set by your payment provider, not by badang. For example, a bank transfer via online payment may incur a transfer fee charged by e-wallet. badang has no control over these fees and does not receive them. Check your bank or e-wallet app for details about their fees.

Before you use badang for the first time, we recommend reading:

1. Terms and Conditions: This covers account use, game rules, deposit and withdrawal policies, and dispute resolution. See terms and conditions
2. Game-specific rules: Each game type (football betting, live-dealer blackjack, slot machines, esports) has specific rules. These are available in-app or on our game pages.
3. Legal Notice: This explains jurisdiction restrictions, your responsibility to verify local law, and our data protection practices. See legal notice
4. Privacy Policy: This explains how we collect, use, and protect your personal data. See privacy policy

In short: badang offers no guaranteed outcomes on any prediction or game. You may lose your stake on any session. Deposit only what you can afford to lose.

If you have a promotion code for badang, you can enter it during account registration or in your account settings after you log in. Look for a field labeled "Promo Code" or "Bonus Code" in the registration form. If you are registering on mobile, the field may be on a second page after you enter your username and email.

If you already have a badang account and want to apply a code, go to your account settings (usually under "Profile" or "Promotions") and look for a "Redeem Code" or "Enter Promo Code" option. Codes expire, so apply them before the deadline. If you have trouble entering a code or it is rejected, contact our support team via live chat.

badang support is available via live chat during business hours (Monday to Friday, Jakarta time). When you send a message, a support agent typically responds within one business day. During peak times (e.g., during major tournaments like Liga 1 or Champions League matches), response time may be longer.

For urgent account issues (suspected fraud, account freezing, password reset), use the live chat and select "Urgent" — these are prioritized. For non-urgent questions (game rules, promotion details, general inquiries), standard response time applies.

Outside business hours or on weekends, your message is queued and will be answered when support resumes.